Refreshments Procedure

I am going to talk with Bea Duran today about procedure for refereshment reimbursement and will update the group after.

Class at Flores today

Kemo and I had a great class this morning. We only had about 9 people, which I think is a perfect size, actually. Great comments.
I noticed that CS4 needs to be edited a bit. It reads a bit awkwardly, in that it initially introduces the employee as David, but then refers to same staff member as "staff," as in ""customer and staff stand there talking."
One thing I plan to discuss at the meeting is the method we will use to make edits of this type. Please make a note of any items you feel are in need of editing.

'No Shows"

I checked with Leilany, and if trainers will let her know names of people who are "no shows" she will see that they are contacted and re-scheduled for another class.

Suzanne

July 24th class

Dolores and I had our second class this morning, at Kashmere Gardens. Participants were a little slow in getting there because of the not-so-great weather, and for a while we wondered if the class might have to be cancelled. By 8:40am however all but one person had arrived, and we settled in for a good class. Tom Eaton of IT did such a great job as the unhappy customer in Role Play #6 that I- only half in jest- asked him if he would want to perform for all our classes!

Our late arrival was a new staff member who got lost, and didn't get there until we were almost half-way done. We told her she would have to be rescheduled.

This group by the way didn't seem to mind that we didn't have refreshments...

Suzanne

Classes Yesterday and Today

Daniel and I had a great class at Robinson yesterday, and Kemo and I had a great one at Central today. Received great feedback for both classes.
Issues:
Daniel and I had to send a late student away (about 30 minutes late).
At the Flores class, people wrote that they would have liked refrehsments.
Kemo and I bought refreshments for today's class at CEN. Seemed appreciated.
Room was very hot. One person commented that chairs were uncomfortable and that there were too many case studies.

6th Floor IT Room

Kemo, Jennifer and I went up to the Central IT room and found that we could indeed connect the projector in the ceiling to our laptop relatively simply and quickly. There is a connecter cord in far right corner of the room to plug into the laptop (should be attached to the wall). Turn on the projecter (or see if you can get a tall person to do it) and proceed as usual (Fn & F4). It should connect relatively quickly. If you need assistance doing this, feel free to contact me at 31566 and I'll dash upstairs.

Daniel

New Blog

Greetings Team,

Please use this blog to share feedback from your classes. This way, we can get an idea of what's working well, and what may need tweaking, in between meetings.

Thanks!
Jennifer & Suzanne